Effective Date: March 20, 2026
Last Updated: March 26, 2026
1. Introduction
Welcome to the Shipping Policy of MA BELLE SALLE DE BAIN. This policy details our shipping methods, delivery timelines, costs, and related procedures for orders placed through our official e-commerce website, www.bellesalledebain.com. Our goal is to ensure your curated bathroom essentials arrive safely and in a timely manner.
By placing an order with us, you agree to the terms outlined in this Shipping Policy. For any questions, please contact our Customer Service team using the details provided throughout this document.
Company Information:
- Company Name: MA BELLE SALLE DE BAIN
- Website: www.bellesalledebain.com
- Contact Email: specarian@bellesalledebain.com
- Contact Address: 568 Avenue Jean Moulin, 60880 Jaux, France
- Contact Phone: +33344950081
2. Our Shipping Philosophy
At MA BELLE SALLE DE BAIN, we believe that receiving your new bathroom essentials should be a seamless and exciting part of transforming your daily routine. We partner with reliable carriers to deliver your orders of soft mats, sleek organizers, stylish accents, and other premium bathroom products from our warehouse to your doorstep. We strive to process orders swiftly and provide clear tracking information so you can anticipate the arrival of your items designed to elevate your bathroom into a cozy oasis.
3. Order Processing Time
- Processing: All orders are processed within 1 to 3 business days (Monday to Friday, excluding French public holidays) after payment confirmation. Orders placed after 2:00 PM (CET) or on weekends/holidays will be processed on the next business day.
- Verification: Occasionally, we may need additional time to verify order details or perform quality checks on high-value or fragile items to ensure you receive your products in perfect condition. If a significant delay is anticipated, we will notify you via email.
- Please note: Order processing time is separate from and occurs before the transit time handled by the shipping carrier.
4. Shipping Destinations & Methods
We primarily ship within Metropolitan France and the European Union. Shipping options, costs, and delivery times vary by destination and the total weight/size of your order.
table
| Destination | Shipping Method(s) | Estimated Delivery Time (After Processing) | Key Notes |
|---|---|---|---|
| Metropolitan France | Standard (Colissimo), Express (Chronopost) | 3-7 business days (Standard), 1-3 business days (Express) | Most common and economical service. |
| European Union (EU) | Standard International (DPD, UPS Standard) | 7-15 business days | Subject to customs declarations; customer may be responsible for import duties/VAT. |
| Other International | Contact Us Prior to Ordering | Varies | Not automatically available. Please email us for a custom quote and feasibility. |
- Carriers: We primarily use reputable carriers such as La Poste/Colissimo, Chronopost, DPD, and UPS.
- Order Changes/Cancellations: If you need to change or cancel your order, please contact us immediately at specarian@bellesalledebain.com. We can only modify orders that have not yet entered the packaging/shipping phase.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery Destination
- Package Weight & Dimensions
- Selected Shipping Speed
Free Shipping: We occasionally offer promotional free shipping on orders over a certain value. Such promotions will be clearly advertised on our website and are valid for specific destinations only.
Important Note on International Orders (Outside France): For orders shipped outside France, any and all import duties, taxes (like VAT or GST), and customs clearance fees are the sole responsibility of the recipient. MA BELLE SALLE DE BAIN has no control over these charges and cannot predict their amount. Please contact your local customs office for information on potential fees before ordering.
6. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing:
- Your tracking number.
- A link to the carrier’s tracking page.
- The estimated delivery date.
You can use this information to monitor your package’s journey. If you do not receive a tracking email within 5 business days of placing your order, please check your spam folder or contact us.
7. Delivery & Receiving Your Order
- Delivery Address: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.
- Delivery Attempts: Carriers will typically make 1-2 delivery attempts. If no one is available, they will leave a notification card with instructions for pickup at a local depot or for rescheduling delivery.
- Failed Deliveries & Returns: Packages that are unclaimed, have an incorrect address, or fail customs clearance (where applicable) will be returned to us. In such cases, we will contact you. A refund for the merchandise will be issued minus the original shipping costs and any return shipping/customs fees we incur.
- Signatures: Some carriers may require a signature upon delivery for security.
8. Undelivered, Lost, or Stolen Packages
- Tracking Shows “Delivered”: If the carrier’s tracking information confirms delivery but you have not received the package, please first check with neighbors, building reception, or alternative safe places (porch, garage). If still missing, contact the carrier directly using the provided tracking number, and then inform us at specarian@bellesalledebain.com so we can assist in the investigation.
- Lost in Transit: If tracking shows no movement for an extended period beyond the estimated delivery window, please contact us. We will initiate a trace with the carrier. If the package is deemed lost, we will, at our discretion, either ship a replacement or issue a full refund.
- Stolen Packages: We are not liable for packages stolen after they have been delivered to the address provided. Once delivery is confirmed by the carrier, responsibility passes to the recipient.
9. Combining Multiple Orders & Order Splitting
If you place multiple orders in a short period, we may automatically combine them into one shipment to save on costs and packaging. You will receive tracking for the combined shipment.
Occasionally, large orders or items with different availability may be shipped in separate packages. You will receive separate tracking numbers for each parcel, and you will not be charged extra shipping.
10. Shipping Delays & Force Majeure
While we provide estimated delivery times, these are estimates, not guarantees. Delays can occur due to factors beyond our control, including but not limited to:
- Carrier delays (weather, logistical issues, high volume).
- Customs clearance procedures for international orders.
- Incorrect or incomplete shipping addresses.
- Events of force majeure (natural disasters, pandemics, strikes, war).
We appreciate your patience and understanding in such situations. We will communicate proactively if we are aware of widespread delays affecting our shipments.
11. Contact Us for Shipping Inquiries
For any questions related to shipping, your order status, or delivery:
MA BELLE SALLE DE BAIN – Customer Service
Email: specarian@bellesalledebain.com (Preferred method for detailed inquiries)
Phone: +33344950081
Address: 568 Avenue Jean Moulin, 60880 Jaux, France